Terms of use

1. Purpose of the service

Neokraal is an ecosystem for exchanging goods and services within a community, based on an internal unit of account called NK.

The service includes a personal wallet, a marketplace between members, and a network of service points (distributors) allowing cash to be converted into NK and back.

2. Account and access

Registration requires a valid email address or phone number, together with accurate and up-to-date information. You undertake to keep it accurate.

Each person may hold only one account. You are responsible for keeping your credentials confidential and for any operation carried out from your account.

Some features require identity verification (KYC). You agree to provide the requested documents, which will be reviewed by an administrator in your country.

3. Nature of NK

NK is a unit of account internal to the Neokraal ecosystem. It is neither legal tender nor an investment instrument, and bears no interest or return.

An equivalent in local currency may be displayed for information only. This display is neither a guarantee of value nor a commitment to convert at that rate.

Conversion between cash and NK takes place exclusively through the ecosystem's distributors, under the conditions and limits set by Neokraal.

4. Deposits, withdrawals and transfers

A deposit consists of handing cash to a distributor, who credits the corresponding amount in NK. A withdrawal follows the reverse path, using a single-use, time-limited code.

Transfers between members are immediate and irreversible. Check the recipient's reference before confirming: a completed operation cannot be reversed unilaterally.

Neokraal may apply limits, refuse or suspend an operation on grounds of security, compliance or fraud prevention.

5. Marketplace

Listings are published by members, under their sole responsibility. Neokraal provides the matching tool and is not a party to the contract between buyer and seller.

Where escrow settlement is enabled, the amount is held until the buyer confirms receipt, or until the set period expires.

In the event of disagreement, a dispute may be opened. It is arbitrated by Neokraal based on the available evidence, resulting in payment to the seller or refund to the buyer.

Listings may be moderated before or after publication. Neokraal may remove any listing that breaches these terms or the law.

6. Member undertakings

You undertake to use the service lawfully and fairly, and not to offer goods or services prohibited by applicable law.

The following are prohibited in particular: impersonation, fraud, money laundering, use of multiple accounts, price manipulation, and any attempt at unauthorised access to the system.

7. Suspension and termination

Neokraal may suspend or close an account in the event of a breach of these terms, suspected fraud, or a legal obligation.

You may request closure of your account at any time. Pending operations must be settled beforehand, and any remaining balance returned according to the applicable procedure.

8. Availability and liability

Neokraal takes reasonable steps to ensure the availability and security of the service, without guaranteeing uninterrupted operation.

Neokraal cannot be held liable for disputes between members, nor for the consequences of negligence in safeguarding your credentials.

9. Personal data

The processing of your data is described in the privacy policy, which forms an integral part of these terms.

10. Changes to these terms

These terms may be amended. Any substantial change will be notified in the application. Continued use constitutes acceptance.

11. Contact

For any question regarding these terms: contact.neokraal@gmail.com.